Close examination of the wording shows that there’s more info to be had here, but the wording is close enough to the standard, first month free type situation that I certainly didn’t go looking for loopholes. I tried it out, and I don’t use it that often. I was under the impression I could try the Adobe stock and see if I liked it, risk freeJagadish: Thank you for the information.Jagadish: What could we have done to help you use the product more?Rachel Lang: The product is fine. Rachel Lang: This is completely unacceptableRachel Lang: I am completely disgusted with Adobe over thisRachel Lang: I have used this product for over 10 years, and this incident takes away all the faith I had in this company as a legitimate businessJagadish: I certainly understand your concern, You know, I’d be upset, too, if that happened to me.Jagadish: However, only for you, if you wish to complete your annual commitment, I can help you with 2 free months, as an exception.Rachel Lang: NO. Delete Adobe Stock from your Creative Cloud membership, Return a membership purchased from a reseller, Manage your membership and payments | Adobe Stock, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, الشرق الأوسط وشمال أفريقيا - اللغة العربية.
However, if you have already had the Adobe Creative Cloud annual plan for more than 14 days and want to cancel, you will be charged 50% of your remaining contract obligation. Overall, this was handled VERY quickly, even though they tried to divert me. Under Plan information, click Manage plan for the plan you want to change. I feel like Adobe shouldn’t be pulling this kind of nonsense. Seems like a good deal! This is disgusting. And to the best of my knowledge, no other information was provided to me in a clear, easy to find manner.
Yes, it is being billed monthly now.info: Your chat transcript will be sent to [email protected](myemail) at the end of your chat.Jagadish: I am really sorry that you were not aware of annual commitment.Jagadish: The subscription was free for only one month.Jagadish: I am really sorry to inform you that if you decide to cancel now, you will have early termination fee.Jagadish: This fee is as per the contract you agreed to at the time of purchase and was mentioned in the terms and conditions as well. You may refer to the below URLJagadish: https://www.adobe.com/misc/subscription_terms.htmlJagadish: Taking this into consideration, I can offer you 1 month free so that you can continue using your Adobe membership.
Post questions and get answers from experts. In this case, a message "Your plan has expired.
Was it resolved? It’s industry standard. I’ve always used a standard, owned version of Adobe CS before, but when I heard that Adobe isn’t supporting any version except Creative Cloud, I decided to switch.
Rachel Lang: I appreciate your assistanceJagadish: You are welcome, Rachel.Jagadish: You may receive an email that will contain a link to complete an optional survey to provide your feedback on our conversation today.
This is nuts — I can’t believe what I’m seeing.
Jagadish: The survey takes less than 2 minutes to complete and I would really appreciate your feedback.
If you change your mind, click Keep my plan.
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