In response to Mpaigef. I just tried to use the CBS All Access app and it is working now. Dec 26, 2015 2:30 PM in response to Lpcustom43 I'm not going to troubleshoot since it's a known issue. I wonder if the holidays are helping anything (probably not). I tweeted the whole world about it so maybe they heard. renalkid, Dec 29, 2015 7:58 PM in response to surfbored. The Apple TV app will launch on Sony and VIZIO smart TVs later this summer. Dec 29, 2015 7:48 PM in response to Lpcustom43 They have a one month free access if you sign (establish and account) with credit card. One subscription per Family Sharing group. In response to Lpcustom43. Well now - that's wonderful and basically caused me to blow the free trial on it. I have been having this problem. By subscribing through Apple TV channels, customers can watch content from all three services online and offline, ad-free and on demand, only on the Apple TV app. Both of those choices end up with the message stating that there is a problem and it can't connect to the iTunes store. I can access the store and rent movies, watch Netflix and Hulu so I know I have a good connection. if you look at the CBS All Access settings - it shows I'm signed in? Live TV might be more appealing during prime time. User profile for user: Dec 28, 2015 1:16 PM in response to jmcnutt5 All postings and use of the content on this site are subject to the. I just watched a few seconds of Judge Judy on this Thursday afternoon. They did not offer any kind of timeline on when this would be corrected. : Cancel the auto-renewal through Apple TV. How I got mine working? Try pairing again with Apple TV through the CBS website paring. minimom1102` Dec 29, 2015 10:09 PM in response to kbearBR, User profile for user: This site contains user submitted content, comments and opinions and is for informational purposes only. In response to surfbored. And you can start with a weeklong free trial. The most frustrating part of this is we are going to be billed for this even though we cannot access it. Thread reply - more options. I even got an email from with a confirmation? I too received a receipt from iTunes confirming my purchase, but cannot active CBS All Access on the new Apple TV. I wonder if the holidays are helping anything (probably not). Beginning today, Apple TV+ subscribers in the US can take advantage of a unique benefit — access to a bundle of CBS All Access and SHOWTIME for only $9.99 per month after a seven-day free trial. I'm guessing the problem is with CBS, since all other iTunes-purchased subscriptions appear to be working just fine. Less, User profile for user: In response to pgough16. “This bundle is a big bonus for Apple TV+ subscribers, giving them the best of CBS and Showtime on the Apple TV app at a great value.”. Good luck all! If you’re using an iPhone or iPad, launch iTunes Store. Manage your content on the iTunes Store and Apple Books. More Less. In response to Lpcustom43. “Apple TV+ gives you access to award-winning Apple Originals, with more high quality series and movies being added each month,” said Eddy Cue, Apple’s senior vice president of Internet Software and Services. Dec 29, 2015 7:58 PM in response to surfbored Step-2: Now choose Account and View My Account. By viewing our video content you are accepting the terms of our Video Services Policy. Plan automatically renews until cancelled. “It’s great to be able to reach so many viewers with an offer that delivers our premium content through the Apple TV app.”. Mpaigef, Jan 1, 2016 8:00 PM in response to Lpcustom43, Jan 1, 2016 8:35 PM in response to Mpaigef. I was just charged $5.99 after the trial period, and coincidentally now the CBS app can no longer access iTunes to validate my subscription. In response to jmcnutt5. Anyone? I just spent an hour on the phone with Apple support, which had me try a series of things, including rebooting the Apple tv, unplugging and then replugging the power cord, uninstalling the CBS app and then reinstalling it, checking everything in my account info etc. Dec 29, 2015 10:09 PM in response to kbearBR I was having the same problem but just tried again after a couple of days and it went through!! The Apple TV app brings together all the different ways to discover and watch shows, movies, and more in one app, and is available on iPhone, iPad, Apple TV, Mac, select Samsung and LG smart TVs, and Roku and Amazon Fire TV devices. Amazon, iTunes, Google Play, or Roku) this instruction will help you update your payment information, but for specific billing questions you'll need to contact that third party. Dec 28, 2015 3:55 PM in response to Lpcustom43 To change or update your payment information, click on the device you used to subscribe for instruction. Dec 28, 2015 1:14 PM in response to Lpcustom43 To start the conversation again, simply ask a new question. If you signed up for CBS All Access through a third party (i.e. I'm glad it's not just me, getting my apple tv setup yesterday 4th gen I kept getting the ITunes error with cbs so I did a search and found this thread. Dec 25, 2015 8:22 AM in response to Lpcustom43 Steps to cancel … All rights reserved. Q: My guess is that when it's worth while for either Apple or CBS the problem will eventually be fixed. CBS All Access - won't connect to iTunes Store kbearBR, Dec 28, 2015 3:55 PM in response to Lpcustom43, User profile for user: I am laying this one on CBS - I think a server died over the holidays and no one is there to fix it, which fits CBS. Worked for me and I was having the "Can't connect to iTunes Store" message on my Apple TV. I believe they are trying to fix that, but it's been messing a lot of other stuff up too. It joins the range of subscription-based Apple TV Channels that Apple already offers, including HBO, Showtime, Cinemax, Starz, and Epix. Take Star Trek: Discovery with you everywhere. The service offers a large catalog of on-demand programming, including shows like The Big Bang Theory, Big Brother, Survivor, The Amazing Race, Frasier, Star Trek: The Next Generation, Twin Peaks, and more. Everything works great except for the CBS All Access app. Thankfully I went and turned off "auto enroll" so it won't charge my CC afterwards through iTunes. To cancel an iTunes subscription, like CBS All Access, start by launching iTunes on your Mac or PC. I told the apple guy it's a known issue and found this forum, so hopefully they can work with the third party app to resolve. I'm guessing the problem is with CBS, since all other iTunes-purchased subscriptions appear to be working just fine. Jan 1, 2016 8:00 PM in response to Lpcustom43 © 2020 CBS Interactive. CBS All Access also includes the live feed of a subscriber’s local CBS station, including major sporting events like “NFL on CBS” and more. BradPDX, Dec 26, 2015 11:18 AM in response to Lpcustom43, Dec 26, 2015 11:29 AM in response to Lpcustom43, User profile for user: Through Family Sharing, up to six family members can share the subscriptions to Apple TV+, CBS All Access, and SHOWTIME using just their personal Apple ID and password. I have experienced this issue for the last few days. Through this bundle, Apple TV+ subscribers can enjoy both the CBS All Access Commercial Free plan and SHOWTIME at an incredible price. Happy Holidays! Learn more about iTunes Connect. OK- trying to do the free trial but everytime I try to enter the password provided it just says "can't connect to iTunes Store". To start the conversation again, simply ask a new question. I too received a receipt from iTunes confirming my purchase, but cannot active CBS All Access on the new Apple TV. In response to Lpcustom43. “There’s no better time to launch this special bundle,” said Marc DeBevoise, ViacomCBS’s chief digital officer and ViacomCBS Digital’s president and chief executive officer. Either way, it's fixed!! In response to Lpcustom43. Dec 26, 2015 11:29 AM in response to Lpcustom43 Dec 26, 2015 11:18 AM Reply Helpful. Called Apple today and they refunded my money. Visit CBS.com and: Click on your user name in the upper righthand corner. Apple TV+ subscribers get CBS All Access and SHOWTIME bundle at a great value, This special offer for one year of Apple TV+ for free is good for three months after the first activation of the eligible device. pgough16, Dec 26, 2015 8:05 PM in response to Lpcustom43, User profile for user: Needless to say, I was very disappointed in this answer. I'll add a data point: I signed up for CBS All Access on the Apple TV. In response to Lpcustom43. CBS All Access, the network’s subscription video service, can now be subscribed to and watched through the Apple TV app. Beginning today, Apple TV+ subscribers in the US can take advantage of a unique benefit — access to a bundle of CBS All Access and SHOWTIME for only $9.99 per month after a seven-day free trial. The helpful agent told me a free extension was available. CBS All Access, the network’s subscription video service, can now be subscribed to and watched through the Apple TV app. In response to Lpcustom43. Called CBS today and the issue still remains, hope they solve soon. You can now subscribe to CBS All Access through the Apple TV app, Best Buy resurrected some of the best Prime Day deals today, Second chance Prime Day 2020 is here at Best Buy, Pokémon Sword and Shield are $40 each at Amazon and Best Buy, 4K TVs from Toshiba and LG are up to $500 off at Amazon and Best Buy, Plus, get discounts on Halo: The Master Chief Collection for PC, Sign up for the Dec 26, 2015 8:05 PM in response to Lpcustom43 Hopefully this will be fixed soon. For a limited time, customers who purchase a new iPhone, iPad, Apple TV, Mac, or iPod touch can enjoy one year of Apple TV+ for free. In response to Lpcustom43. If you use Mac, follow below steps to know “how do I cancel CBS all access”: Step-1: Log into iTunes with the help of your Apple ID. The app displays beautifully. Lpcustom43, CBS All Access - won't connect to iTunes Store, User profile for user: All Access costs $9.99 per month as an Apple TV Channel, which is the same amount you’d pay CBS directly. In response to Lpcustom43. I just subscribed on the CBS website and now it works fine. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Dec 26, 2015 8:08 PM in response to pgough16 jmcnutt5, Dec 28, 2015 1:14 PM in response to Lpcustom43, Dec 25, 2015 8:22 AM in response to Lpcustom43, User profile for user: Restrictions and other terms apply; visit. Set up a subscription through CBS (on their website). CBS All Access includes ad-free, on-demand television series, movies, and children’s programming, including exclusive original series like “Star Trek: Lower Decks,” “The Good Fight,” and “The Twilight Zone”; CBS hits like “Big Brother” and “The Late Show with Stephen Colbert”; plus an expanded library of ViacomCBS series and movies, including seasons of “SpongeBob SquarePants,” “Chappelle’s Show,” “The Legend of Korra,” and other favorites from BET, Comedy Central, MTV, Nickelodeon, and Paramount Pictures.
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